Insurance up to €500 for parcels to the Netherlands and Belgium Have a shipping label created at a DHL ServicePoint Sending a mailbox parcel to a home address Sending a mailbox parcel to a DHL ServicePoint Sending an envelope to a DHL ServicePoint You can select from the following options and services: €3.15 You can easily get your shipment ready for sending online, and paying is simple and safe with iDEAL or credit card. From €10 we’ll deliver it across the border. You can send a parcel within the Netherlands from as little as €3.70 and an envelope from €3.15. The CMR Convention for international shipments. Book 8 of the Dutch Civil Code, article 1105 and decision pursuant to article 1105, for shipments within the Netherlands The following laws and regulations describe the compensations for shipments that are sent uninsured: These compensations are determined by Dutch law for road transport within the Netherlands and by the CMR Convention for international road transport.
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The amount of compensation depends on the destination: for a domestic shipment within the Netherlands, it is €3.40 per kg, and for an international road shipment, it is approximately €10.00 per kg. Please note that the carrier's liability is limited. If your parcel cannot be found, it is the shipper who can claim any potential compensation. The sender also has additional package information (such as physical characteristics and size) that is important for the investigation. They will initiate an investigation into your package. But what if the package has already been handed over to DHL? - In that case, we also advise you to contact the sender. In such cases, it is best to contact the shipper. It is not ideal for your package to remain stationary for an extended period of time. Shipment has been stationary for an extended period or appears to be missing We will make every effort to deliver your package as soon as possible. However, due to the high volume of shipments we process daily, this is not always possible. We are working hard to deliver your package to you on the expected delivery date. Is your shipment taking longer than expected? We understand that this can be frustrating. If you are unable to resolve the issue, please contact us. The sender also has additional shipment information that is relevant to the investigation. They will initiate an investigation into your shipment with DHL. If your parcel has not been delivered to your mailbox or to your neighbors, please contact the sender, such as the online shop where you placed the order. If this doesn't lead to a solution, please contact us directly. This means the online status of your parcel may not be correct, but your shipment is actually still on its way to you.ĭid you not receive anything after a working day? We are sorry to hear that! The first step is to contact the sender, for example the webshop where you placed your order. In many cases when your order seems to be delivered in track and trace, but you did not receive it, it will still be delivered to you the next working day. Just to be sure, please check if this has happened in your case and if your closest neighbors have received your order.ĭid your neighbors not receive anything either? Then we advise you to wait one working day. It may be the case that our courier has delivered your parcel to your neighbors or in an (external) mailbox, but forgot to pass this information on. Import Industry Guide.Does track and trace state that your parcel has been delivered, but didn't you receive anything? Don't worry, there are a couple of things you can do. Packing Listsĭocuments listing all of the items being transported, including their value are packing lists.įor more information about importing, access the DHL U.S.
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Or you can complete a commercial invoice online. Complete declaration with your name, company titleĪll DHL online shipping solutions make it easy to prepare a commercial invoice, along with the waybill.Terms of sale / terms of trade (Incoterms® 2010 Rules).Type of export (permanent, temporary, repair).Total value and currency of the shipment.Receiver’s complete address details for the recipient of the shipment, including telephone, fax or mobile numbers.Sender’s telephone, fax or mobile number and VAT number.Sender’s full name and address, including postal code.A commercial invoice requires the following information: These are required for most imports into the United States.
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Commercial Invoice – for dutiable shipmentsĪ commercial invoice is obtained by the seller and shows the value and description of the merchandise.